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Experience Vouchers that have not been redeemed can be returned hassle-free within 30 days. All refunds will be made to the original purchaser.
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Cloud 9 Living.
Once you have received a booking confirmation, cancellations and rescheduling are allowed up to 72 hours prior to your booked date for no fee. If you cancel or reschedule with less than 72 hours notice, but more than 4 hours notice, a 50% fee will incur. Failure to appear on your booked date or to cancel or reschedule within the described perimeters will result in the loss of the value of your experience.