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Gratuity is not included in this package; 15-20% is suggested at the time of your service.
Please arrive 15 minutes prior to your massage to fill out necessary paperwork and change into appropriate spa attire. Pregnant women in first trimester and 2 months prior to giving birth should have doctor's consent.
Experience Vouchers that have not been redeemed can be returned hassle-free within 30 days. All refunds will be made to the original purchaser.
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Cloud 9 Living.
Once you have received a booking confirmation, cancellations and rebooking are allowed up to 48 hours prior to the Experience. Failure to appear on your booked date or to cancel and rebook at least 48 hours prior to your booked date will result in the loss of the value of your Experience.