Year-Round:
Daily - 9:00 AM to 5:00 PM
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 30 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have scheduled a date and received a booking confirmation, cancellations and rescheduling are permitted up to 7 days prior to your booked date. Cancellations made less than 7 days before the scheduled tour will not be refunded or rescheduled, but can be transferred to another guest. In the event the provider cancels your tour due to unsafe conditions, you can reschedule with the experience provider or receive Virgin Experience Gifts credit for the value of the experience.
5.0 out of 5 stars
Based on 4 reviews