Experience Vouchers that have not been redeemed can be returned hassle-free within 30 days. All refunds will be made to the original purchaser.
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Cloud 9 Living.
Prior to scheduling/booking a date for this experience, Cloud 9 Livings standard return and exchange policy shall apply. Once you have scheduled a date and received a booking confirmation, no returns or exchanges are allowed. However, rescheduling is allowed free of charge with at least 3 weeks notice prior to your booked date. Rescheduling between 10 - 21 days prior to your booked date requires a $50 fee. No rescheduling will be allowed within 10 days of your booked date.